If you are getting a blank page when visiting ajc.com, the e-Paper, reading articles, or have issues loading the pages, please try the following troubleshooting:
- Ensure you are logged in with the email linked to your paid subscription.
- If you are connected using a Public or Company Wi-Fi, keep in mind that some organizations have blockers on certain websites. In this case, we would recommend that you connect using your phone's data.
- Ensure all Ad Blockers are disabled.
- Turn off VPN.
- Sometimes, antivirus software has strict settings that block our website. Please add ajc.com and https://editions.ajc.com to the allow list, or temporarily turn off the antivirus.
If the above didn't resolve the issue, below are some other steps you can try in your browser:
Google Chrome:
1. Allow Third-Party Cookies → Go to chrome://settings/cookies or click on the 3 dots on the top left of the browser> Click "Settings"> Click "Privacy and Security" > Select "Third-party cookies"> Click "Allow third-party cookies."
2. Allow Pop-ups → Go to chrome://settings/content/popups or click on the 3 dots on the top left of the browser> Click "Settings"> Click "Privacy and Security" > "Site Settings" > Scroll to "Pop-ups and redirects"> and click on "Sites can send pop-ups and use redirects."
You can also customize the behavior to your preferred sites only:
3. Allow JavaScript → Go to chrome://settings/content/javascript or click on the 3 dots on the top left of the browser> Click "Settings"> Click "Privacy and Security" > Click "Site Settings" > Scroll to "JavaScript"> and click on "Sites can use JavaScript."
You can also customize the behavior to your preferred sites only:
4. Set Security Setting to Standard → Go to chrome://settings/security or click on the 3 dots on the top left of the browser> Click "Settings"> Click "Privacy and Security" >and click on "Standard protection."
5. Clear Cache and Cookies → Go to chrome://settings/clearBrowserData select "All time" > Check "Cookies and other site data" and "Cached images and files" > Click "Delete Data" >Then restart your browser.
Firefox:
1. Allow Pop-ups → Go to about:preferences#privacy or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy and Security" > Scroll to "Block pop-ups and third-party redirects"> Make sure the block is unchecked.
You can also customize the behavior to your preferred sites only by clicking on Manage pop-up and third-party redirect exceptions:
2. Set Enhanced Tracking Protection → Go to about:preferences#privacy or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy and Security" > Select"Standard" > Click on "Reload all tabs".
3. Clear Cache and Cookies → Go to about:preferences#privacy or Click on the 3 lines on top right of your browser > Click "Settings" > Click "Privacy and Security"> Scroll to Clear "Cookies and Site Data"> Click on "Clear Browsing Data"> Select "Everything" > Check "Cookies and other site data" and "Temporary Cached files and pages" > Click "Clear" >Then restart your browser
Edge:
1. Allow Cookies → Go to edge://settings/privacy/cookies or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy, search, and services" > Scroll to "Cookies" > Ensure "Allow sites to save and read cookie data (recommended)" is checked.
2. Allow Pop-ups → Go to edge://settings/privacy/sitePermissions/allPermissions/popups or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy, search, and services" > Scroll to "Site permissions" > Click "All permissions" > Scroll to "Pop-ups and redirects"> Ensure the block is toogled off.
You can also customize the behavior to your preferred sites at the bottom.
3. Set Tracking Protection → Go to edge://settings/privacy/trackingPrevention or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy, search, and services" > Click on "Tracking Prevention"> Select "Balanced."
4. Allow JavaScript → Go to edge://settings/privacy/sitePermissions/allPermissions/javaScript or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy, search, and services" > Scroll to "Site permissions" > Click "All permissions" > Scroll to "JavaScript"> Ensure the Allow is toogled on.
5. Clear Cache and Cookies → Go to edge://settings/privacy/clearBrowsingData/clearOnClose or Click on the 3 lines on top right of your browser > Click "Settings"> Click "Privacy, search, and services" > Click "Clear Browsing Data" > Click "Choose what to clear" > Check to "Cookies and other site data" and "Cached images and files"> Click "Clear now".